Cookie Policy
This Cookie Policy outlines how our online gaming platform uses cookies and similar tracking technologies to enhance your experience, ensure security, and provide personalised services in accordance with Australian privacy legislation and consumer protection regulations. We are committed to transparency regarding data collection practices and your right to control cookie settings. Last updated: January 18, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or mobile application. These files contain information that enables our platform to recognise your device and remember your preferences, gaming history, and account settings. Beyond traditional cookies, we also use similar tracking technologies including web beacons, pixels, local storage objects, and session identifiers to monitor user behaviour and optimise platform functionality. These technologies work collectively to create a seamless and personalised gaming experience whilst maintaining the security of your account and financial transactions.
Types of Cookies We Use
Our platform utilises four primary categories of cookies, each serving distinct operational and analytical purposes. Understanding these categories helps you make informed decisions about which cookies to accept when using our services. The following table details each cookie type, its function, and typical retention period:
| Cookie Type | Purpose | Duration | Necessity |
|---|---|---|---|
| Essential/Strictly Necessary | Enable core functionality including login authentication, session management, payment processing, and fraud prevention | Session or 12 months | Required |
| Functional/Preference | Remember user preferences, language settings, account details, and gaming history to personalise your experience | 1-2 years | Optional |
| Analytical/Performance | Track website traffic, user engagement, page performance, and identify technical issues to improve our services | 6-24 months | Optional |
| Marketing/Advertising | Deliver targeted promotions, track campaign effectiveness, and display relevant advertisements across platforms | 3-12 months | Optional |
Essential Cookies and Security
Essential cookies are non-negotiable for operating our gaming platform securely and lawfully. These cookies authenticate your identity, protect against unauthorised access, prevent fraudulent transactions, and maintain compliance with Australian gambling regulations. When you log into your account, essential cookies create a secure session token preventing other users from accessing your funds or personal information. Additionally, these cookies detect suspicious activities such as multiple failed login attempts or unusual betting patterns, triggering enhanced security measures to protect your account. We cannot provide gaming services without these cookies, and they remain active regardless of your cookie preferences.
Functional and Preference Cookies
Functional cookies enhance your user experience by remembering choices you make whilst navigating our platform. If you select a preferred language, set a specific betting limit, or customise your dashboard layout, functional cookies store these preferences so you don’t need to reconfigure them during subsequent visits. These cookies also enable features such as game history tracking, saved game settings, and personalised bonus recommendations based on your previous gaming behaviour. Whilst not essential for basic functionality, functional cookies significantly improve platform usability and reflect our commitment to personalising your gaming experience according to your individual preferences and habits.
Analytical Cookies and Performance Monitoring
Our platform employs analytical cookies to gather data about how users interact with our services, including which games are most popular, where users encounter technical difficulties, and how long sessions typically last. This information helps us optimise website speed, improve game loading times, and identify features that require redesign or enhancement. We use trusted analytics providers to process this data, which is aggregated to prevent individual identification. Analytical insights guide our product development strategy, ensuring we allocate resources towards features and improvements that genuinely enhance user satisfaction. You can opt out of analytical tracking without affecting your ability to play games or access your account.
Marketing and Promotional Cookies
Marketing cookies enable us to deliver targeted promotions, welcome bonuses, and special offers tailored to your interests and gaming preferences. These cookies track which promotional emails you open, which advertisements you click, and which special offers encourage you to play specific games. This data helps us personalise marketing communications, ensuring you receive relevant offers rather than generic mass promotions. Marketing cookies also facilitate retargeting campaigns that remind you about your favourite games or highlight new releases matching your preferences. All marketing activities comply with Australian consumer protection laws and anti-spam regulations. You maintain complete control over marketing cookie consent and can withdraw consent at any time.
Third-Party Cookies and Partner Integration
Our platform integrates with trusted third-party service providers including payment processors, analytics companies, identity verification services, and advertising networks. These partners may place their own cookies on your device to facilitate secure transactions, verify your age and identity, or deliver targeted advertisements. Third-party cookies enable features such as one-click payment methods, social login integration, and cross-platform advertising. However, third-party cookies are subject to their own privacy policies, and we recommend reviewing partner privacy statements to understand how they use collected data. We carefully vet all third-party providers to ensure they comply with Australian privacy principles and maintain appropriate security standards for handling your information.
Managing Your Cookie Preferences
We provide multiple methods for managing cookie settings and controlling which technologies track your activity. Upon first visiting our platform, you encounter a cookie consent banner allowing you to accept or reject non-essential cookies. This banner presents clear descriptions of each cookie category, enabling informed decision-making. You can modify cookie preferences at any time by accessing your account settings and navigating to the Privacy and Cookies section. Here you find granular controls allowing you to accept analytical cookies whilst declining marketing cookies, or vice versa. Your cookie preferences are stored and respected across all subsequent sessions, though clearing your browser cache may reset these settings.
Browser-Level Cookie Controls
Most web browsers provide built-in functionality for managing cookies independently of our platform’s consent controls. You can configure your browser to block all cookies, accept cookies only from specific websites, or delete cookies automatically when closing your browser. The following methods apply to major browsers:
- Chrome: Click Settings, select Privacy and Security, choose Cookies and Other Site Data, then configure cookie permissions and clear browsing data
- Firefox: Access Preferences, navigate to Privacy and Security, locate Cookies and Site Data section, and adjust your cookie settings
- Safari: Choose Preferences, select Privacy tab, modify Cookie and Website Data settings, and select which websites can store cookies
- Microsoft Edge: Open Settings, go to Privacy and Services, find Cookies and Other Site Data, and configure your preferences
- Mobile Browsers: Most mobile browsers offer similar settings within their privacy or security sections, though specific steps vary by device and operating system
Do Not Track Signals and Opt-Out Mechanisms
We respect browser Do Not Track (DNT) signals when users enable this feature in their browser settings. However, because there is no industry-wide standard for interpreting DNT signals, our response may vary. We recommend using our platform’s built-in cookie management tools for precise control over which technologies track your activity. Additionally, you can opt out of specific tracking practices through industry opt-out mechanisms such as the Digital Advertising Alliance’s opt-out tool or the Network Advertising Initiative’s consumer opt-out page. These tools allow you to prevent participating advertisers from delivering targeted advertisements based on your browsing behaviour, though they do not eliminate all advertising.
Legal Basis for Cookie Usage
Our use of cookies is grounded in multiple legal justifications under Australian privacy legislation and gambling regulations. Essential cookies are necessary for performing our contract with you as a gaming platform operator and complying with legal obligations regarding responsible gambling and anti-money laundering. Functional and analytical cookies are based on our legitimate business interests in improving service quality and user experience. Marketing cookies rely on your explicit consent, which you can withdraw at any time. We maintain detailed records of all cookies deployed on our platform and regularly audit our practices to ensure compliance with the Privacy Act 1988, the Australian Consumer Law, and state-based gambling legislation governing online gaming operators.
Retention and Data Security
Cookie data is retained only as long as necessary for its stated purpose. Essential cookies typically persist for the duration of your gaming session plus a reasonable period for account recovery and fraud investigation. Functional cookies remain active for one to two years, allowing continuity of your preferences across multiple visits. Analytical cookies are retained for six to twenty-four months, balancing our need for historical performance data against user privacy principles. Marketing cookies expire after three to twelve months, depending on campaign duration. All cookie data is encrypted during transmission and storage, protected by industry-standard security protocols including SSL/TLS encryption and secure server infrastructure. We implement regular security audits and penetration testing to identify and remediate vulnerabilities before they compromise user data.
Your Rights and Complaint Procedures
Under Australian privacy legislation, you possess fundamental rights regarding cookies and personal data collection. You may request access to all cookies and tracking data associated with your account, correct inaccurate information, and request deletion of non-essential cookies. If you believe our cookie practices violate your privacy rights or breach applicable laws, you can lodge a complaint with the Office of the Australian Information Commissioner. We are committed to investigating complaints thoroughly and responding within thirty days. Additionally, you can contact our Customer Support team at any time to discuss concerns about our data handling practices or request assistance disabling specific tracking technologies. We treat all complaints seriously and use feedback to continuously improve our privacy policies and data protection measures.