Contact Us
We’re committed to providing exceptional customer support for all your gaming inquiries. Our dedicated team is available through multiple channels to assist you promptly and professionally. Whether you need account assistance, technical support, responsible gaming resources, or general inquiries, we’re here to help you navigate your experience seamlessly and securely.
Communication Channels & Support Options
Our customer service team operates across several platforms to ensure you can reach us conveniently. Select your preferred contact method based on your needs and preferred response timeframe:
- Live online chat available during extended business hours for immediate assistance
- Email correspondence to [email protected] for detailed inquiries and documentation
- Telephone support at 1300 656 111 (Australian standard rates apply)
- Detailed FAQ section addressing common account and gameplay questions
Response Times & Department Specialisation
Different inquiries require specific expertise. We’ve structured our support to ensure efficient resolution:
- Account and verification matters: 2-4 business hours via email
- Technical issues and gameplay problems: Immediate response via chat
- Responsible gaming and self-exclusion requests: Priority handling within 24 hours
- Payment and withdrawal inquiries: 1-2 business days for comprehensive processing
- Complaints and regulatory concerns: Formal documentation within 5 business days
Last updated: January 10, 2026